Adding a Category to the Change Requests

This guide will walk you through the process of creating a new category selectable for change requests.

Context

• Goal: Create a "Networking" category.

STEPS

1. Launch the Service Desk application.
2. Go to Configuration > Categories.
3. Select the Add Category option.
4. Enter "Networking" as the category name.
5. For the parent category, choose Service Desk - Changes.
6. Under Activity Group, select Changes.
   
7. On the Default Values page, set the Recipient Role attribute to the Change Manager Role.
8. Finally, click Save to finalize the category addition.