How is Demand Management Implemented in Matrix42?

The following outlines the workflow of Demand Management within Matrix42:

  • Demand Request Creation: A requestor initiates and updates a Demand Request using comprehensive forms.
  • Ticket Creation: Once the requestor believes the information is complete, it is forwarded to the Group IT. This action triggers the generation of a ticket designated for Demand Management.
  • Task Generation and Validation: Demand Management then undertakes essential steps, such as validating the given information. Subsequent to this validation, tasks related to the ticket are established. These tasks are assigned to Demand Processors (Expert Teams like Data Privacy) who then provide a rating.

General Concept