Demand Management - RootITUp Forward Demand Request to Change Request
This workflow realizes the conversion from a demand request to a change request within Matrix42. The workflow includes the following steps:
- Verification of States: The system verifies that both the Demand Request and the Forward Decision (to a change request) are in their expected states (e.g., not already completed or closed) before proceeding with the forwarding process.
- Forward In Progress: The state of the Demand Forward Decision is updated to reflect that the forwarding process is in progress.
- Create Change: The system initiates the creation of the change request within Matrix42 using the standard 'CreateChange' activity.
- Set Rating: The system assigns the impact, urgency, and priority to the newly created change request to define its processing priority within the system.
- Forwarded: The state of the Forward Decision is updated to indicate that the Demand Request has been successfully forwarded as a change.
- As Change: The state of the Demand Request is finalized, confirming that it has been forwarded as a change.
- Journal Update: A new journal entry is added to the service request, informing all relevant parties about the completed forwarding to a change request.