Provisioning - RootITUp Booking Internal Proxy Processing
The "Provisioning - RootITUp Booking Internal Proxy Processing" workflow in Matrix42 is designed to facilitate the ordering process for various services, often adjusting the order from the initially requested service.
Workflow
- Booking Update: The workflow begins by updating the current booking information with the details of the newly desired service.
- Information Collection: It then collects essential order information, such as the type of item (e.g., laptop, software, peripherals), asset number, and delivery and recipient details.
- Delivery Information Fallback: If specific delivery information (like street and city) is missing, the workflow uses a predefined default location.
- Identifying the Recipient's Company: The workflow determines the company of the recipient by traversing the Organizational Unit (OU) tree. If the company cannot be identified, the process stops.
- Order Registration: The order is registered with the order management service using the "Orchestrator - Register Order" workflow. Failures in this step trigger a manual troubleshooting task.
- Management Registration: A management registration is then created in Matrix42, recording the BProc Context Id, Order Id, and Basket Item Id for the booking.
- Basket Item Registration: The basket item is registered in the order management service via the "Orchestrator - Register Basket Item" workflow. Any issues encountered require manual troubleshooting.
- Basket Item Confirmation: The basket item's confirmation in the order management service is managed by the "Orchestrator - Confirm Basket Item" workflow, with manual troubleshooting for any problems.
- Order Completion Monitoring: The workflow waits for the completion of the order process, which concludes with either a declined approval or the creation of a purchase order in SAP S4Hana.
- Finalizing the Process: Finally, the workflow issues provisioning tickets and monitors until their resolution.
